Politique de remboursement

At [Best CCTV Shop], we stand behind the quality and reliability of our security camera products. If you are not completely satisfied with your purchase, we're here to help.

1️⃣ 30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in original condition

  • The product must be in original packaging

  • All accessories, cables, manuals must be included

  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2️⃣ Non-Returnable Situations

Due to the nature of electronic security equipment, the following items are non-returnable:

  • Products damaged due to improper installation

  • Items showing signs of physical damage or water damage (not related to IP67 rating)

  • Products modified or opened without authorization

  • Clearance or final sale items

3️⃣ Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us within 7 days of delivery

  • Provide photos or video evidence

  • We will offer a replacement or refund after verification

We may provide troubleshooting support before approving replacement.

4️⃣ Warranty Policy

All cameras come with a 12-month limited warranty, covering:

  • Manufacturing defects

  • Hardware malfunction under normal use

The warranty does not cover:

  • Damage caused by improper installation

  • Electrical surge or misuse

  • Natural disasters

  • Unauthorized repair

5️⃣ Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Shipping fees are non-refundable unless the return is due to our error

6️⃣ Return Shipping Cost

  • Customers are responsible for return shipping costs

  • If the product is defective, we will cover the shipping cost

7️⃣ How to Start a Return

Please contact our support team at:

📧 blissbox521@gmail.com
Include your order number and reason for return.